Home > Return Policy


  • How do I return an item?


    Original sales receipt must accompany returns.

    We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "Unopened". Definition of unopened condition is:

    • -without damage to the tamper proof seal on the lid, or the heat seal on plastic sachets.

    • -within 7 calendar days of the delivery date (after 7 days no returns are allowed)

    • -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

    If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately - +1 786 845 3884 –
    chefwise@hotmail.com. Items that are defective and shipped incorrectly or items that you did not order but received incorrectly will qualify for store credit.

    Refunds are contingent upon inspection of item(s) once we receive it.
    There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

    Customer is responsible for all shipping costs if seller is not at fault.